{"id":5625,"date":"2021-08-04T01:01:57","date_gmt":"2021-08-04T01:01:57","guid":{"rendered":"https:\/\/www.growthmentor.com\/podcasts\/work-life-balance-in-growth-copy-copy\/"},"modified":"2022-10-14T12:29:27","modified_gmt":"2022-10-14T12:29:27","slug":"role-of-the-customer-and-the-impact-of-customer-churn","status":"publish","type":"podcasts","link":"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/","title":{"rendered":"Understanding the role of the customer &#038; the impact of customer churn"},"content":{"rendered":"\n<h3 id=\"about-this-episode\">About this episode<\/h3>\n\n\n\n<p>Are you focused on acquisition to grow your business? Well, there may be some <a href=\"https:\/\/www.growthmentor.com\/glossary\/low-hanging-fruit\/\">low-hanging fruit<\/a> to grow faster that you&#8217;re missing. In this podcast, Anita Toth and Barbara Stewart show their passion for the customer, and why businesses really need to focus on customer retention. Listen to learn the warning signs that your company can no longer ignore customer churn and what steps you can start taking today to get more customers coming back for more, so that your business can grow even faster.<\/p>\n\n\n\n<h3 id=\"what-they-talked-about\">What they talked about:<\/h3>\n\n\n\n<ul><li>Why focusing on churn is challenging, but most important<\/li><li>How to increase word of mouth marketing, referrals, and customer loyalty<\/li><li>What going to the doctor has to do with customer churn<\/li><li>How to have conversations with and listen to your customers<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>About this episode Are you focused on acquisition to grow your business? Well, there may be some low-hanging fruit to grow faster that you&#8217;re missing. In this podcast, Anita Toth and Barbara Stewart show their passion for the customer, and why businesses really need to focus on customer retention. Listen to learn the warning signs [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","podcasts-tags":[203,205,299],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Understanding the role of the customer &amp; the impact of customer churn - GrowthMentor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Understanding the role of the customer &amp; the impact of customer churn - GrowthMentor\" \/>\n<meta property=\"og:description\" content=\"About this episode Are you focused on acquisition to grow your business? Well, there may be some low-hanging fruit to grow faster that you&#8217;re missing. In this podcast, Anita Toth and Barbara Stewart show their passion for the customer, and why businesses really need to focus on customer retention. Listen to learn the warning signs [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/\" \/>\n<meta property=\"og:site_name\" content=\"GrowthMentor\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-14T12:29:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/\",\"url\":\"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/\",\"name\":\"Understanding the role of the customer & the impact of customer churn - GrowthMentor\",\"isPartOf\":{\"@id\":\"https:\/\/www.growthmentor.com\/#website\"},\"datePublished\":\"2021-08-04T01:01:57+00:00\",\"dateModified\":\"2022-10-14T12:29:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.growthmentor.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Podcasts\",\"item\":\"https:\/\/www.growthmentor.com\/podcasts\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Understanding the role of the customer &#038; the impact of customer churn\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.growthmentor.com\/#website\",\"url\":\"https:\/\/www.growthmentor.com\/\",\"name\":\"GrowthMentor\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.growthmentor.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.growthmentor.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.growthmentor.com\/#organization\",\"name\":\"GrowthMentor\",\"url\":\"https:\/\/www.growthmentor.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.growthmentor.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.growthmentor.com\/wp-content\/uploads\/2020\/08\/logo-white.svg\",\"contentUrl\":\"https:\/\/www.growthmentor.com\/wp-content\/uploads\/2020\/08\/logo-white.svg\",\"caption\":\"GrowthMentor\"},\"image\":{\"@id\":\"https:\/\/www.growthmentor.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Understanding the role of the customer & the impact of customer churn - GrowthMentor","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/","og_locale":"en_US","og_type":"article","og_title":"Understanding the role of the customer & the impact of customer churn - GrowthMentor","og_description":"About this episode Are you focused on acquisition to grow your business? Well, there may be some low-hanging fruit to grow faster that you&#8217;re missing. In this podcast, Anita Toth and Barbara Stewart show their passion for the customer, and why businesses really need to focus on customer retention. Listen to learn the warning signs [&hellip;]","og_url":"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/","og_site_name":"GrowthMentor","article_modified_time":"2022-10-14T12:29:27+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/","url":"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/","name":"Understanding the role of the customer & the impact of customer churn - GrowthMentor","isPartOf":{"@id":"https:\/\/www.growthmentor.com\/#website"},"datePublished":"2021-08-04T01:01:57+00:00","dateModified":"2022-10-14T12:29:27+00:00","breadcrumb":{"@id":"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.growthmentor.com\/podcasts\/role-of-the-customer-and-the-impact-of-customer-churn\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.growthmentor.com\/"},{"@type":"ListItem","position":2,"name":"Podcasts","item":"https:\/\/www.growthmentor.com\/podcasts\/"},{"@type":"ListItem","position":3,"name":"Understanding the role of the customer &#038; the impact of customer churn"}]},{"@type":"WebSite","@id":"https:\/\/www.growthmentor.com\/#website","url":"https:\/\/www.growthmentor.com\/","name":"GrowthMentor","description":"","publisher":{"@id":"https:\/\/www.growthmentor.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.growthmentor.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.growthmentor.com\/#organization","name":"GrowthMentor","url":"https:\/\/www.growthmentor.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.growthmentor.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.growthmentor.com\/wp-content\/uploads\/2020\/08\/logo-white.svg","contentUrl":"https:\/\/www.growthmentor.com\/wp-content\/uploads\/2020\/08\/logo-white.svg","caption":"GrowthMentor"},"image":{"@id":"https:\/\/www.growthmentor.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.growthmentor.com\/wp-json\/wp\/v2\/podcasts\/5625"}],"collection":[{"href":"https:\/\/www.growthmentor.com\/wp-json\/wp\/v2\/podcasts"}],"about":[{"href":"https:\/\/www.growthmentor.com\/wp-json\/wp\/v2\/types\/podcasts"}],"author":[{"embeddable":true,"href":"https:\/\/www.growthmentor.com\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/www.growthmentor.com\/wp-json\/wp\/v2\/media?parent=5625"}],"wp:term":[{"taxonomy":"podcasts-tags","embeddable":true,"href":"https:\/\/www.growthmentor.com\/wp-json\/wp\/v2\/podcasts-tags?post=5625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}